Member Services Representative (oklahoma ONLY) - Remote Eligible

Member Services Representative– Medicare Part D Enrollment

Location: Oklahoma (100% Remote) Training: 4–6 weeks, M–F, 8 AM–5 PM CST (attendance required) Pay Rate: $18 - $18.41/HR (Hourly wage may depend upon experience, education, geographic location and other factors.) Potential for FTE Conversion

Overview: We're seeking a highly organized and detail-oriented Coordinator III to provide administrative, analytical, and communication support to the Merchandising Team while serving as a Subject Matter Expert in Medicare Part D enrollment. This role combines front-line customer service with compliance expertise in a high-volume environment.

Responsibilities:

• Provide administrative support to VP and Sr. Director (calendar management, meeting coordination, travel arrangements, budget tracking, and material preparation)
• Run daily, seasonal, and vendor reports; analyze market data; support strategic decision-making
• Prepare presentations and communications for cross-functional teams and external partners
• Serve as SME on CMS guidelines for Medicare Part D enrollment and ensure compliance standards are met
• Handle inbound calls (no sales) from members, providers, and prospective members regarding benefits, pharmacy services, and provider listings

Requirements:

• Must reside in Oklahoma with reliable, hardwired internet (minimum 25 Mbps download / 3 Mbps upload)
• 3+ years' experience with CMS Medicare Part D guidelines or similar regulatory environment
• Healthcare insurance and call center experience preferred
• Strong communication, organizational, and decision-making skills
• High school diploma or GED required; Bachelor's degree preferred

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled