IT Support Technician

IT Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified IT Support Technician to join their team onsite in Warwick, RI and provide end-user support.

Duties and Responsibilities:

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems
• Provide deskside assistance to resolve technology issues and provide knowledge transfer to end users on a variety of computer-related issues
• Provide desktop support for laptops, docking stations and peripherals
• Perform scheduled moves, installations, add, changes and cancellations, as well as other IMAC-related tasks
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness by resolving the issue or escalating and coordinating the efforts of other Information Technology staff
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
• Utilize ServiceNow or Supplier's ITSM System for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
• Ensure all tickets are resolved within the documented service levels
• Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services to restore service and/or identify and correct core problem
• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
• Provide technology refresh support as needed
• Provide imaging, troubleshooting of laptop
• Work with third party vendors for logging in issues, warranty cases and following up
• IT asset ordering and related activities as assigned

Skills and Qualifications:

• Minimum 3+ years of experience with end user support and desktop support
• Minimum 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and/or Admin Commands
• Software break/fix experience preferred
• Possess excellent presentation and communication skills
• Able to work on foot for up to 8 hours per day and lift items up to 50 lbs.
• A+ Certification required or obtained within 90 days
• Imaging and DoD wipe knowledge is preferred
• Dell repair certification is a plus

Wage Range: The rate for this position is between $21.00 - $30.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.