Help Desk Support

Help Desk Support

Rite-Solutions is seeking a full time Help Desk Support for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities:

• Excellent customer service, interpersonal, communication skills
• Excellent customer technical and product support
• Proficient in information technology and operations management
• Gather feedback for and implement continuous improvement
• Support special projects related to client support and operations related activities
• Work with development teams to improve overall processes
• Work with external vendors as required
• Attend all meetings as applicable and provide necessary feedback when prompted
• Ability to work independently on problems and projects
• Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation
• A general knowledge of Microsoft Office Applications
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team

Position requires US Citizenship and the ability to obtain a Secret-level security clearance

Additional Skills of Interest (not required):

• CompTIA Security+ CE
• Experience in reimaging and patching
• Experience in Linux
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing
• Clear understanding of computer hardware
• Active secret clearance
• Military or Government Experience

Who are we? Rite-Solutions, Inc. is a CMMI Level III and CMMC 2.0 Level 2 certified organization. We are innovative, growing and adhere to the highest standards for handling controlled unclassified information (CUI). We value the experience of the employee, their wellbeing, and their goals on a personal professional level as part of the key fabric in building and maintaining a culture rich experience for the employee and their family. This commitment to our company and our employees has been recognized as we were awarded: "Great Place to Work" Certification in 2022, 2023, 2024, and 2025; and Hire VETs Medallion Award in 2021, 2022, 2023, and 2024! All positions require a pre-employment background check. As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.