Delivery Account Operations Associate (floater)

Delivery Account Operations Associate (Floater)

City: Boston, Manchester, Nashua, Providence, Springfield, Warwick, Worcester

State/Province: Massachusetts, New Hampshire, Rhode Island

Country: United States

Department: DELIVERY_ACCOUNT_OPERATIONS

Working time: Full-time

Job Level: Individual Contributor

Job Type: Experienced

Seniority Level: Associate

Currency: USD - United States - US

Annual Base Salary: Minimum 33,360 Annual Base Salary Maximum 66,720

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About the Role

You'll support hardware and software used across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client's advocate.

Key Responsibilities

• Manage equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and act as point-of-contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployment
• Monitor consumables, parts inventory, and order fulfillment
• Coordinate device installations, moves, and decommissions
• Maintain service reporting tools and generate regular client-facing reports
• Integrate and operate within client ticketing/helpdesk systems
• Collaborate with service teams and escalate major incidents as needed
• Must be proficient in Production Print and ideally have experience with Baltoro, iGEN, Nuvera, Iridesse and PrimeLink
• Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients.
• Execute Production Print responsibilities such as: Work with FreeFlow Make Ready or FreeFlow Core to setup print jobs Working knowledge of FIERY Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices

What You Need to Succeed

• Prior experience managing a print or equipment fleet environment
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred
• Experience with software/server administration and configuration
• Proficient in Microsoft Office, basic networking, and device troubleshooting
• Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development with regular reviews and improvement plans
• Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance

With Our Technology, Build Your Future at Xerox. Apply Now.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity

People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.