Customer Service Representative

Customer Service Representative

This is an on-site position in Bristol, RI. The Customer Service Representative (CSR) is expected to be the primary customer contact for assigned customers (B2B) within the Operations Team in the Bristol, RI site. The CSR will work closely with the sales team and supply chain to ensure all customer expectations are being met in a wide range of markets, including space, aviation, automotive, and electronics. In this role, the CSR will also work closely with the supply chain, quality, production, and engineering teams to understand customer demand (often through portals) and ensure that customer due dates are being met. The CSR will be empowered to make decisions to delight our customers and act in a customer-centric manner. In addition, the CSR will support the application engineering team during the quoting and prototyping processes.

Essential Functions:

• Perform key customer activities, including interactions with customer contacts to understand customer orders and demands, handling customer complaints, and supporting other needs of the customer.
• Coordinate with all other areas of the site to ensure superior on-time delivery performance, including management of customer portals and data.
• Working closely with the site quality and engineering teams, ensure compliance for critical delivery requirements, including customer specifications, export control regulations, and internal company policies.
• Work closely with management in support of sites and company goals to support the efforts of the application engineer in the areas of quoting and new product onboarding, as needed

Experience:

• 2+ years in Customer Service or similar role
• 2+ years in Aerospace, Automotive, or similar industry
• 2+ years working in a manufacturing environment

Omniseal Solutions™ is a global engineering leader with over 65 years of historical legacy, relentlessly dedicated to the design and manufacture of precision sealing and material solutions that protect critical applications in the most demanding environments and passionately driven to push Beyond the Boundaries of Possible™. Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of "U.S. Person" at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).

Provided is the local pay range for this position, which is $24.00 to $34.00 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience, among other factors. In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/an annual bonus. The targeted bonus amount can be up to 8% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs/week * 52wks)) for this position is $52,400 to $74,200. Bonus payments are part of variable compensation and, by nature, can vary based on company and individual performance and are not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
• Group Legal + Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program