Consultant - Child Support Systems Modernization

Child Support System Consultant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services: Strategy, Architecture, Planning, and Procurement; Business Enablement; Business Solutions; Project Assurance

Job Description

The Child Support System Consultant will provide deliverable development and research work with our internal team as well as analysis and risk and recommendation strategies to our clients. The Consultant will work with multiple project teams to provide overall child support expertise and research, comparative analysis, standards comparisons, document review, and deliverable generation. The Consultant will work on deliverables and work products produced by the team and may be asked to provide coordination in support of a Project Manager or Senior Consultant. These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology.

Duties and Responsibilities

• Provide subject matter expertise services on Child Support Modernization Projects.
• Provide program area expertise to support risk assessment and project assurance recommendations.
• Experience with a Child Support program or Child Support system development effort including in-depth understanding of Child Support Program objectives and requirements and federal rules and regulations governing Program and systems requirements.
• Review and provide feedback to the client on project artifacts and deliverables.
• Support development of all deliverables, status reports, and other work products.
• Contribute to project work and internal team processes and procedures.
• Participate in team meetings.
• Support the goals and outcomes of the project stakeholders.
• Develop, manage, and update Project Plan and other project documents (e.g., Communication Plan, Risk Plan).
• Provide management oversight of project budget.
• Contribute to regular status reporting.
• Identifies, tracks, and manages project risks/issues; including coordination for risk/issue mitigation.
• Establish a response process and track the response to project recommendations (e.g., Quality Assurance (QA) vendor recommendations).
• Provide ongoing communication (e.g., email, meetings) to provide project status.
• Collaborate with the Project Manager to enhance improve processes and communication efforts.
• Support business development activities and participate in proposal writing.

Qualifications:

• Excellent written and verbal communication skills.
• Ability to work independently to achieve task completion.
• 5+ years of work experience, 3 in child support systems.
• Experience working with Child Support systems.
• Demonstrated ability to work directly with diverse business and technical team members in a strong team-oriented environment.
• Bachelor's degree in related fields, such as IT, Human Services, Business, or Public Health.
• Must be located in FL/GA/NC/SC.
• QA / IV&V experience preferred.
• Public sector experience.
• Experience with a child support system replacement project.
• Certified Manager of Software Quality (CMSQ) or similar certification and/or experience.
• An understanding of and past experience working with ISO9000 standard, or equivalent standard.

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must: be available during your set working hours; have a safe, private, and distraction-free environment in which to complete your work; and be able to give your full attention to the completion of your PCG job duties. Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled. Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $75,000-$125,000.

In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics.