AI Customer Engineer

AI - Artificial Intelligence Customer Engineer

We are looking for a highly skilled and consultative AI Senior Customer Engineer to help clients understand, shape, and activate the potential of AI in their business. This role partners closely with sales, industry specialists, engineering, and clients to turn priority AI use cases into MVPs, POCs, and commercially strong solutions that accelerate deal conversion. You will sit at the intersection of AI technology, solution architecture, and business value, guiding clients from early-stage ideation through to validated solution designs. This is a hands-on, high-impact role suited for a technical expert who thrives in ambiguous, fast-moving sales cycles.

Key Responsibilities

• Discovery, Ideation & Art-of-the-Possible
• Solution Shaping & Architecture
• Proposal Development & Client Engagement
• Pursuit Orchestration & Cross-Functional Collaboration

Decision Rights & Influence

• Owns
• Influences

Key Performance Indicators

• Contribution to deal conversion and solution progression
• Quality and competitiveness of solution designs
• Accuracy of estimation, risk identification, and technical validation
• Effectiveness of cross-functional orchestration and client engagement

Stakeholders You Will Work With

• Internal Stakeholders
• External Stakeholders

Experience Required

• 5+ years in AI/ML engineering, solution architecture, pre-sales, or technical consulting
• Strong expertise in GenAI, LLMs, agent architectures, ML engineering, and enterprise integration patterns
• Experience leading ideation workshops and art-of-the-possible sessions for technical and business stakeholders
• Proven track record shaping AI deals, producing SoWs/proposals, and designing POCs or MVPs
• Hands-on experience building prototypes during sales cycles
• Strong collaboration, stakeholder management, and communication skills

Key Competencies

• Ideation & Conceptual Design — ability to stretch client thinking and identify value creation
• Solutioning Excellence — architecting scalable, feasible, high-value AI solutions
• AI/ML Technical Depth — understanding of LLMs, data pipelines, MLOps, and agent-based patterns
• Commercial Acumen — ability to assess tradeoffs, pricing, scoping, and ROI
• Cross-Functional Leadership — leading multi-team pursuits and integrating complex inputs
• Client Storytelling — simplifying technical complexity for business and technical audiences
• Risk & Governance Rigor — strong discipline in documenting assumptions and mitigating risks

Why This Role Matters

As an AI Senior Sales Engineer, you directly influence the success of multi-million-dollar AI opportunities. You are the technical architect, the solution narrator, and the strategic advisor who turns possibilities into actionable, high-impact solutions that help clients scale AI responsibly and effectively. This is a high-visibility role with the opportunity to shape some of the most important AI deals in the Americas region. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.