Executive, Customer Service Operations

Grow Your Career With Us

You are on a journey to join an exciting company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities:

Candidates will be required to act as the front desk of the company on a daily basis to handle enquiries and requests from customers. He or she may also work closely with overseas suppliers, export team, and finance team to ensure proper service delivery, shipping, and invoicing.

Candidates will be responsible for the full spectrum of shipping document processes including but not limited to shipping instructions, commercial invoices, draft BL checking, PO review, and etc.

Preparing draft documents for all shipment-related matters in advance for customer review and confirmation.

Eyes on 3rd party documents application status from overseas and acquire in time. Ensure all shipping documents comply to legal regulations and company policy before document presents to either customer or bank.

Knowledge with Letter of Credit (LC) preferable. Candidates will be responsible for reviewing incoming LC, analyzing credit worthiness of the LC, and minimizing risk of bad debts.

Bulk shipment knowledge needed. Candidates with knowledge in bulk shipment will be an added advantage.

He/she will be required to support traders or sales manager to manage issues that affect customer's order if there is any.

Other ad hoc duties assigned by the management team.

Disclaimer:

When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process, or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.

Thank you for considering a career with RGE.