Office Manager – Temporary Contract (through Year - end)

Join Our Team as an Office Manager at Southwood Retirement Resort!

We are thrilled to introduce you to Regency Southwood Retirement Resort, located in beautiful Penticton near Skaha Lake! This community setting provides a welcoming, dynamic environment that makes it an exciting place to work, live, and thrive. Be a part of this incredible opportunity to grow with us and contribute to creating a top-tier experience.

Join our growing team with a rewarding career in a vibrant community!

Location: Regency Retirement Resorts have 8 locations in the Okanagan, including Vernon, Penticton, West Kelowna, and Kelowna. This position is on site at Penticton.

Job Description: Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to the next level? As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence. In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date. You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing. In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents. This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards. As this position involves managing within a 24/7 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team's contribution pivotal to the overall sales experience.

Your Experience:

• Minimum of two (2) years of administrative experience in an office setting
• Proficiency in Microsoft Office Suite (Word, Excel)
• Familiarity with Workday, Kronos, and Yardi operating systems is advantageous
• HR knowledge (recruitment, employee onboarding, payroll) is considered an asset
• Supply management and inventory control knowledge is considered an asset
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Top Perks and Benefits:

• Competitive Benefits Package.
• A supportive and collaborative work environment.
• Complimentary meal provided during shifts.
• Opportunities for professional growth within Regency Retirement Resorts and within Cogir Real Estate (Parent Company with over 370 properties in North America).
• The chance to make a meaningful difference in the lives of seniors.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.

Skills for Success:

• Customer service
• Organization and time management
• Attention to detail
• Communication
• Problem-solving, conflict resolution
• Computer proficiency (Microsoft Office, email, and office software)
• Financial management (budgeting, expense tracking)
• Decision-making
• Event planning and coordination

Salary and Hours of Work

• This is a temporary full-time position (37.5 hrs per week) Monday to Friday, requiring some flexibility to include occasional evenings, weekends, and holidays to accommodate resident needs and special events.
• The salary range for this position is $50,000 - $54,000 annually, based on experience and qualifications.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.