✨ About The Role
- The Technical Account Manager will serve as the primary technical contact for RevenueCat's largest and most strategic customers.
- They will help customers solve complex technical issues while fostering long-lasting relationships.
- The role involves becoming an expert on RevenueCat and understanding the specific implementation details of enterprise customers.
- The candidate will work closely with other Technical Account Managers to address complex customer issues.
- They will be responsible for identifying common pain points and suggesting improvements to the product team.
- The position includes leading office hours and fulfilling one-off requests from customers that go beyond regular support.
- The role also involves mentoring and potentially hiring additional Technical Account Managers in the future.
⚡ Requirements
- The ideal candidate has 4-5 years of experience in a technical customer-facing role, such as technical account management or solutions engineering.
- They should have experience building and shipping a mobile app that integrates with RevenueCat.
- A strong interest in taking on various responsibilities to assist customers is essential.
- Proficiency in mobile app development for iOS, Android, or frameworks like React Native is required.
- Excellent debugging skills are necessary to identify and resolve issues with limited information.
- Strong verbal, written, and interpersonal communication skills are crucial for effective customer interaction.
- Empathy towards customers and their development processes is important, as they often reach out during challenging times.