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Technical Account Manager - Remote Eligible

Assist enterprise customers in integrating and troubleshooting their mobile app subscriptions effectively.
Remote
Mid-Level
$137,000 USD / year
4 weeks ago

✨ About The Role

- The Technical Account Manager will serve as the primary technical contact for RevenueCat's largest and most strategic customers. - They will help customers solve complex technical issues while fostering long-lasting relationships. - The role involves becoming an expert on RevenueCat and understanding the specific implementation details of enterprise customers. - The candidate will work closely with other Technical Account Managers to address complex customer issues. - They will be responsible for identifying common pain points and suggesting improvements to the product team. - The position includes leading office hours and fulfilling one-off requests from customers that go beyond regular support. - The role also involves mentoring and potentially hiring additional Technical Account Managers in the future.

⚡ Requirements

- The ideal candidate has 4-5 years of experience in a technical customer-facing role, such as technical account management or solutions engineering. - They should have experience building and shipping a mobile app that integrates with RevenueCat. - A strong interest in taking on various responsibilities to assist customers is essential. - Proficiency in mobile app development for iOS, Android, or frameworks like React Native is required. - Excellent debugging skills are necessary to identify and resolve issues with limited information. - Strong verbal, written, and interpersonal communication skills are crucial for effective customer interaction. - Empathy towards customers and their development processes is important, as they often reach out during challenging times.
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Technical Account Manager - Remote Eligible
Remote
$137,000 USD / year
Sales
About RevenueCat
A simple API for managing in-app subscriptions