Multilingual Customer Service Advisor

Multilingual Customer Service Advisor

Location: Milton Keynes – Hybrid Working

Salary: £23,000 - £27,000 (depending on languages)

Hours: Monday – Friday

This role requires fluency in both written and spoken English, German, and either Spanish, French or Italian.

About Us

ROI collaborates with 70% of the leading names in the automotive industry and major dealerships across Europe. Our mission is to elevate the customer journey, deliver outstanding service experiences, drive impactful marketing connections, and transform businesses with innovative technology. We support automotive brands across six key markets: UK, France, Germany, Italy, Poland, and Spain.

The Role

We are seeking exceptional multilingual individuals to join our expanding team as Customer Service Advisors within the automotive sector. You will engage with customers via Web Chat, Email, WhatsApp, and online platforms, delivering a premium 5-star experience across six European markets.

Key Responsibilities

• Respond promptly to customer enquiries via web chat, email and WhatsApp.
• Communicate fluently in English, German and Spanish/French/Italian.
• Resolve customer queries efficiently while maintaining exceptional service standards.
• Accurately document customer interactions and update internal systems.
• Ensure consistent brand representation across UK, France, Germany, Poland, Spain and Italy.

Why Join Us?

• £500 annual wellness allowance.
• Hybrid working model post-training.
• Free on-site parking.
• Birthday day off + voucher.
• Education bursaries for personal development.
• Company pension & healthcare plans.
• Increasing annual leave with service.
• Exclusive car purchase schemes.
• Regular team social events.

What We're Looking For

• Fluency in English, German, and either Spanish/French/Italian (written & spoken).
• Strong empathy and customer-focused mindset.
• Excellent written communication skills.
• Positive and resilient attitude.
• Strong problem-solving skills.
• Ability to work collaboratively within a team.

If you feel this role would be a great fit for you, please don't hesitate to apply. A member of our Recruitment Team will be in touch shortly!