Revenue Operations Manager, Marketing

Revenue Operations Manager, Marketing

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we're on a mission to bring good software to everyone. We're building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that's a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

As a Revenue Operations Manager at Retool, you will play a crucial role in supporting our Go-To-Market (GTM) strategies through analysis, dashboard development, and process improvements. You will exemplify Retool's core values and contribute to our mission by providing insights that influence strategic decisions across the company. Your work will directly impact our ability to grow and scale by enhancing the efficiency and effectiveness of our GTM operations. You will join a growing Revenue Operations team which prides itself on being a solution-driven, strategic partner to Retool business owners. You'll be expected to challenge the status quo, while partnering with stakeholders to translate data into revenue.

Retool has experienced significant growth, increasing revenue 10x over the past three years. Through rapid iterations and an evolving approach, we have expanded our customer base and refined our sales and marketing strategies. Now, we are looking to enhance our operational capabilities to support ambitious revenue and business goals. As a Revenue Operations Manager, you will help us scale our operations by providing the analytical support needed to optimize our GTM efforts across multiple regions including San Francisco, New York, and London.

In this role, you will work closely with various teams including Marketing, Sales, and Finance. You will be part of a passionate team that is dedicated to not only meeting but exceeding our business objectives. The collaboration with these teams will be crucial in shaping the direction and efficiency of our GTM efforts.

You will be an integral part of the GTM team, focusing on the analysis and reporting of key metrics that drive decision-making at the executive level. Your responsibilities will include:

• Developing and refining metrics reporting for leadership meetings to ensure decision-makers have accurate and timely information.
• Conducting ad hoc data analysis to uncover insights, identify trends, and recommend process improvements.
• Collaborating with Sales, Marketing, and Operations teams to streamline workflows and enhance the efficiency of our GTM processes.
• Supporting the implementation of new systems and technologies that improve data collection and analysis capabilities.
• Assisting in the development and refinement of GTM strategies through detailed, data-driven analysis.
• Take ownership of data analysis and reporting for all GTM activities, ensuring stakeholders have the insights needed to make informed decisions.
• Identify and implement process improvements across GTM operations to support scaling and efficiency.
• Work closely with leadership to understand their data needs and deliver reports that aid in strategic planning and performance measurement.
• Stay updated on the latest industry trends and how they might impact our GTM strategies, ensuring that Retool remains competitive and responsive to market changes.
• Develop interactive dashboards, reports, apps, and visualizations to provide insights and make recommendations.
• Support executives by understanding their business challenges and delivering relevant analysis.
• Conduct business stakeholder interviews to ascertain business problems. Use advanced data visualizations techniques to provide concise and compelling summary of analysis findings in reports and presentations.
• QA and validate new and existing visualizations and analytics for proper and efficient execution and adherence to business and technical requirements.
• Develop meaningful KPIs from the data.
• Adept at presenting insights and analyses to any level of an organization.

This role offers the opportunity to make a significant impact at a fast-growing company by enhancing our operational capabilities and supporting strategic decision-making processes. If you are passionate about analytics, enjoy working in a dynamic team environment, and are eager to drive growth, we would love to hear from you.

The skillset you'll bring:

• At least 3 years of experience building dashboards with Retool, Looker, Tableau or similar data visualization tool
• Excellent communicator with creative data storytelling and delivering insights
• Experience in the design and development of BI reporting and analytics
• Expertise creating Salesforce reports and dashboards
• Experience with Google Analytics, Segment, or similar web analytics tool
• Ability to work in a time sensitive environment and multi-task
• Demonstrated knowledge writing and editing MS SQL queries
• Must be proficient using Microsoft Excel and Google Sheets
• Background in Digital or B2B Marketing desirable.