GTM Systems Lead

GTM Systems Lead

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we're building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.

Let's build the future together!

As the Revenue Operations Systems Lead, you'll own the architecture, strategy, and delivery of our most complex and impactful operations projects—ensuring our GTM stack supports both current execution and future growth.

You'll oversee the interconnected systems that power our go-to-market motion (Salesforce, Retool, Polytomic, Outreach, Census, and beyond), designing scalable foundations and guiding cross-functional projects that improve how data, automation, and people work together.

This is a high-impact, cross-functional role for someone who thrives at the intersection of strategy, systems, and execution.

Positioned at the heart of the GTM team, you'll be collaborating with top RevOps talent in both your Systems, Projects, and Operations (SPO) team as well as the Strategy and Planning side of RevOps. The SPO team is a horizontal team, so everyone on the team works with multiple departments depending on the projects, so expect to be developing relationships across ICs, Managers, and Executives within Marketing, Sales, and Customer Success, as well as collaborating with and supporting the Data team, Finance and Accounting, and Business Operations, among others.

What You'll Do:

• Lead the architecture and roadmap for Retool's GTM systems ecosystem, ensuring scalability and efficiency across tools.
• Design and implement cross-functional systems projects, coordinating inputs from Sales, Marketing, Finance, and Product.
• Work proactively on consolidating our tool stack, ensuring stakeholder needs are met, whilst simplifying our system footprint as you work.
• Scope complex initiatives that may include new system introductions, data model overhauls, or automation redesigns.
• Partner with business leaders to define measurable outcomes, success metrics, and project sequencing.
• Establish frameworks for data governance, system documentation, and proactive monitoring.
• Provide technical leadership and mentorship to RevOps Managers and GTM Engineers.
• Ensure all solutions are designed with long-term maintainability and scale in mind.

The Skillset You'll Bring:

• 6+ years of experience in Revenue Operations, Business Systems, or Technical Program Management.
• Deep understanding of Salesforce architecture and integration patterns across modern SaaS stacks.
• Experienced in system design, data modeling, and automation frameworks.
• Strategic thinker able to translate business objectives into actionable, scalable systems designs.
• Strong project manager capable of aligning multiple teams and priorities.
• Known for proactive communication, structured documentation, and crisp execution.

Bonus Points:

• Experience leading system migrations or rebuilds at a high-growth SaaS company.
• Familiarity with AI-driven automation, ETL/ELT design, or event-driven architectures.
• Previous experience mentoring RevOps or technical systems teams.