Service Engineer (m/f/d)

Become Service Engineer (m/d/f) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What We Offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What You'll Do

• Own and manage production systems across EDI, IDP, EIS, and ESign, ensuring stability and performance.
• Continuously analyze system workflows to identify and implement enhancements in performance, monitoring, and reliability.
• Configure and optimize systems for existing customers, from technical planning to hands-on implementation.
• Lead automation efforts by building and maintaining tools and scripts using Python, Bash, or similar technologies.
• Investigate, document, and escalate technical issues through Jira, partnering with development and product teams to resolve them.
• Conduct thorough root-cause analysis and resolution of customer support tickets from end to end.
• Collaborate with cross-functional teams—including Application Management, Development, and Product—to ensure smooth operations and delivery.
• Maintain clear and up-to-date operational documentation, such as in Confluence, and ensure accuracy over time.

What You'll Need

• A degree in IT or completed vocational training is great - but a strong passion for technology can be just as valuable.
• A customer-focused mindset and the ability to support and advise clients effectively.
• Basic knowledge of Linux and command-line tools (e.g., Bash).
• Curiosity and enthusiasm for emerging technologies, including AI.
• Experience with data recognition or electronic data interchange (EDI) systems is a plus.
• Familiarity with ITO tools such as Git, CheckMK, Docker, SaltStack, Jira, or Confluence is a big advantage.
• Some scripting or programming experience is helpful—especially for understanding and working with our proprietary mapping solutions.
• Very good written and spoken German and English skills.

What You Can Expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You'll be working with cutting-edge technology and great creative leeway to meet customers' needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.