Google Workspace Customer Engineer (remote In US) - Remote Eligible

Google Workspace Customer Engineer (Remote in US)

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we're not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don't solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they're striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We're Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

At Resultant, we are a premier Google Cloud Partner dedicated to helping organizations transform the way they work. We empower our clients to unlock the full potential of Google Workspace through expert implementation, strategic guidance, and dedicated support. Our team is passionate about cloud technology and committed to delivering exceptional customer outcomes. We are looking for a dynamic and talented individual to join us on this mission.

The Opportunity

Are you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen.

You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement.

Key Responsibilities

1. Pre-Sales Engineering & New Business Development (approximately 50%)

• Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients.
• Lead technical discovery calls to understand customer pain points, requirements, and business objectives.
• Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations).
• Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences.
• Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs).
• Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals.
• Respond to technical sections of RFIs/RFPs.

2. Existing Client Retention & Growth (approximately 25%)

• Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts.
• In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders.
• In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment.
• Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements.
• Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business.

3. Customer Training & Enablement (approximately 25%)

• Design and deliver engaging and effective training sessions for both technical administrators and end-users.
• Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption.
• Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture.
• Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention.

Qualifications

Required:

• 5+ years of hands-on experience as a Google Workspace Administrator or Customer Engineer.
• Deep, demonstrable expertise in the administration, architecture, and security of the entire Google Workspace suite (Gmail, Drive, Meet, Chat, Calendaring, Admin Console, Vault, Endpoint Management, Security Center).
• 4+ years of experience in a client-facing, pre-sales engineering, or technical consulting role. Strong emphasis on sales engineering and experience with Enterprise level clients.
• Proven track record of participating in the sales cycle and successfully closing enterprise-level Google Workspace software resale and professional services deals.
• Exceptional presentation and communication skills, with the ability to articulate complex technical concepts as tangible business value to diverse audiences, including executive leadership and C-suite.
• Strong business acumen and a natural ability to build rapport and establish trust with clients from a technical and strategic perspective.
• Experience delivering technical training to an audience ranging from end user, to admins, to executives, and anyone in between.
• Self-motivated, proactive, and able to manage multiple projects and priorities simultaneously.
• Ability to travel to client meetings, conferences, and company gatherings approximately 15-25% of your time.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Preferred:

• Google Cloud Workspace Administrator Certification.
• Experience with cloud-to-cloud migration tools (e.g., CloudM, BitTitan, Google Workspace Migrate).
• Proficiency with scripting for Google Workspace automation (e.g., GAM, Google Apps Script).
• Strong understanding of related technologies, including Identity and Access Management (Okta, Azure AD), DNS, and enterprise networking concepts.
• Experience with MDM/EMM platforms (e.g., Microsoft Intune, Jamf).

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us…

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer