Analyst, Restaurant Technology Support, Burger King

Join Our Team At Restaurant Brands International Inc.

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Execute configuration updates to existing and newly acquired sites, while assisting as second level support for all issues escalated by the Helpdesk in a 24x7 environment. Testing and validation of all Restaurant Systems applications and interfaces used in the restaurants. Development of procedural documentation, application fix and/or enhancements documentation, and test scripts for departmental and company wide use.

Essential Duties And Responsibilities:

• Develop test scripts for testing all software application installs and updates for all in Restaurant Systems technology platforms and interfaces.
• Document software requirements and defects for all in-house and third party software applications.
• Develop procedures and documentation for departmental use.
• Assist the Helpdesk as Level 2 support for all in Restaurant Systems technology platforms and interfaces.
• Assist the Helpdesk as Level 2 support for all hardware configurations of Restaurant Systems technology platforms and interfaces.
• Apply software changes and make configuration changes for new devices, new sites, and existing sites.
• Validate hard drive image changes for the Helpdesk for replacement on all supported systems.
• Test new software/hardware that can assist in the maintenance of all Restaurant Systems technology platforms and interfaces.
• Validate and document differences between POS/Inventory, Carrols Back Office, and Corporate Financial Systems.
• Validate Corporate produced files that are downloaded to the restaurants.
• Validate all Restaurant Systems technology platforms and interface exports to ensure proper data is being sent back to Corporate.
• Ensure all Restaurant Systems technology platforms and interfaces have been updated to the latest files through the use of detailed level reporting.
• Assist with installation and software modifications for all applications associated with Restaurant Systems.
• Create Home Office mail memo documentation explaining code fixes and enhancements in a format understood by Executive Management, as well as the Restaurant user.
• Other duties as assigned.

Supervisory Responsibilities:

• No supervisory responsibilities.

Qualifications:

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Associate's degree in computer related field required, Bachelor's Degree preferred or equivalent experience.
• Background in restaurant/retail management applications (Inventory, HR/Payroll, POS, Labor, and Cash Management) preferred.
• Experience in restaurant operation procedures including management responsibilities a plus.

Language Skills:

• Must have the ability to express ideas persuasively and clearly.
• Must have excellent written and oral communication skills.
• Must have strong analytical skills.
• Must have the ability to create and maintain precise documentation.
• Must have excellent organizational skills.
• Must be responsible, dependable, and reliable.
• Must have strong mathematical skills.
• Must be able to understand data flow processes.

Computer Skills:

• Strong knowledge of Windows Operating Systems required.
• Working knowledge of Microsoft DOS and PowerShell scripts.
• Understanding of the PC architecture. Ability to diagnose hardware/software conflicts, hardware components, and testing of hardware failures is required.
• Understanding of Networking concepts is required.
• Ability to learn software applications with minimal training is required.
• Proficient use of Microsoft Teams, Office and 365 products.
• Understanding of SQL queries for relationship databases, such as MS SQL and Access is required.
• Excellent understanding of Remote support communication software, such as SCCM, RemoteLink, Logmein and ManageEngine.
• Understanding of image copying software, such as Symantec Ghost, Clonezilla and Windows DISM tool.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is frequently required to stand and walk.

The employee is occasionally required to lift up to 50 pounds. The employee must occasionally work in "tight" spots for hardware installation purposes, and may also be required to climb a ladder.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.