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Support Specialist, Operations
Assist customers in troubleshooting and understanding restaurant management software features
Mexico City
Entry Level
yesterday
Restaurant365
A cloud-based platform offering integrated restaurant-specific accounting, inventory, scheduling, and operational solutions to streamline management tasks.
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Support Specialist, Operations
Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.
How You'll Add Value:
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and/or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software operations, catering, scheduling, and manager log functions
- Route non-operations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
What You'll Need To Be Successful In This Role:
- Bachelor's degree with emphasis in business and/or finance and/or accounting preferred
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customer service skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
About Restaurant365
A cloud-based platform offering integrated restaurant-specific accounting, inventory, scheduling, and operational solutions to streamline management tasks.