Bilingual Customer Service Representative - Remote Eligible

Bilingual Customer Service Representative (CSR)

Are you an energetic and dependable business professional who enjoys assisting people and solving problems with care and efficiency? Your role: We are seeking a motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative (CSR). In this role, you will serve as the primary point of contact for customers navigating the insurance audit process. Your mission will be to ensure a smooth and positive customer experience through professional communication, timely issue resolution, and expert support. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

In three months, you will be:

• Managing inbound and outbound customer interactions via phone and email.
• Serving business owners, agents, and bookkeepers with questions or concerns related to insurance audits.
• Demonstrating empathy, active listening, and professionalism when handling complaints or conflicts.
• Accurately recording and relaying information to ensure audit timelines and standards are met.
• Providing timely responses and support to customer inquiries.
• Collaborating with internal departments to resolve complex issues.

What you need to be successful:

• 1-2+ years of customer service experience.
• Bilingual in Spanish and English (required).
• Able to work Monday through Friday, between 8AM and 6PM MST.
• Strong phone and written communication skills.
• Proficiency in computer systems and databases.
• A confident, professional, and self-motivated demeanor.
• Ability to multitask in a fast-paced environment.
• A positive and solutions-oriented attitude.

Your benefits and perks:

• Eligible for all medical & dental benefits on Day 1.
• Eligible for 401k with employer match after 12 months of employment.
• Generous PTO plan, including paid holidays & floating holidays.
• Opportunities for professional development and growth.
• Collaborative and teamwork-driven work culture.

Your compensation: Our salary ranges are based on competitive market data for our industry and are part of a total compensation package that includes benefits and other opportunities at ReSource Pro. Individual compensation is determined by qualifications, experience, location, and internal equity. This is a remote position, and the salary range for most locations for this role is $13.50 – $18.00 per hour.

Your interview process: To be considered for this position, please submit your application. If your qualifications match our needs, a member of our Talent Acquisition team will reach out to schedule a Zoom interview. The standard process includes:

1. Behavioral Interview with Talent Acquisition.
2. Online Talent Assessment.
3. Hiring Manager Interview.

Disclosure: Candidates are evaluated at each step in the process, and not all applicants will progress through every stage.

About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.

Equal Employment Opportunity Policy: ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.