Patient Support Representative

Patient Support Representative

Position Summary

Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in-house patients for possible third party reimbursement. This includes completing all applications, scheduling appointments and acting as a liaison between the third-party agency and the patient.

Key Responsibilities

• Each day, generate and review in-house census/referrals for all self-pays
• Screen all self-pays for determination of possible third party assistance and/or charity care. All in-house patients will be screened bedside
• Complete 3rd party assistance applications with patient and/or family while in-house
• Accurately predict and assist patient in obtaining all necessary documents to complete application
• Schedule agency appointments when necessary
• Contact and educate patient throughout application process to discuss the status and progress of the application
• Maintain contact with any third party payer and act as a liaison between patients and any and all agencies
• Update the patient's file and appropriate computer systems each time the account is worked
• Assist any patient and/or hospital staff with inquiries
• Work each patient's account at a minimum of every 10 working days
• From time to time, it may become necessary for you to travel via automobile on behalf of the company (mileage will be reimbursed). Reasons for travel include, but are not limited to:
• Complete home and government agency visits as needed
• Training or meetings at an RCA regional office
• Training or meetings at an RCA contracted facility different from your assigned location
• Complete all other duties as assigned

Qualifications

Must be:

• Self-motivated, dependable and adaptable
• Organized and have strong time-management skills
• Able to follow all HIPAA, state and federal guidelines
• Knowledgeable of office equipment including, phone, fax, computers and email
• Bilingual (Spanish) a plus

Past experience desired, not required:

• Medicaid experience
• Work in hospital or medical office setting
• Insurance verification
• Social Services and/or Patient Advocate
• Working knowledge of hospital systems (ie: Epic, Cerner, Meditech)

We offer a robust employee benefits package, including, but not limited to:

• Medical, Dental, Vision
• Paid Holidays and Paid Time Off
• Life, Personal Accident and Disability Insurance
• 401K retirement plan
• Flexible Spending Accounts
• Employee Referral Bonus Program
• Discounts on hotels, vacations, car rentals
• Immediate access to 24/7 Telehealth service