Shared Services Manager - Remote US - Remote Eligible

Shared Services Manager - Remote US

Resolve to Save Lives (RTSL) is a global health organization that partners locally and globally to create and scale solutions to the world's deadliest health threats. Millions of people die from preventable health threats. We collaborate to close the gap between proven, life-saving solutions and the people who need them. Since 2017, we've worked with governments and other partners in more than 60 countries to save millions of lives. We work toward a future where people live longer, healthier lives, communities flourish, and economies thrive. This is an ambitious vision, and it inspires us and our partners to make progress every day.

Position Purpose

Reporting to the Chief Operating Officer, the Shared Services Manager serves as a key partner to the Shared Services Senior Management Team and COO. This role drives cohesion and operational excellence across the unit by managing a range of strategic, high-impact, and cross-cutting initiatives while aligning Shared Services teams. The Shared Services Manager is essential in advancing work to support unit and organizational objectives. Additionally, the position plays a vital role in shaping communication and engagement for a wide range of contexts within our global organization.

Core Duties and Responsibilities

Strategic coordination

• Oversee coordination across Shared Services functions (HR, Finance, IT, Legal, Global Operations), ensuring alignment on priorities, challenges, and decision points
• Develop and manage Shared Services leadership meeting agendas, oversee file organization, and act as the team's institutional memory—tracking decisions, performance metrics, and milestones to ensure continuity and accountability
• Design and maintain dashboards and prepare regular reports on organizational metrics to support awareness and data-informed decision making
• Contribute as a thought partner in Shared Services, providing guidance that drives collaboration and excellence
• Create pathways for all voices to be heard and thoughtfully synthesize diverse and complex perspectives into actionable plans
• Oversee project management for Shared Services initiatives in service of ensuring our structure and systems are effective in supporting program needs, which may include process optimization, supporting change management for new approaches, solution development to address challenges, and more
• Be the driving force behind the implementation, communication, and evaluation of Shared Services priorities, ensuring sustained momentum while embodying RTSL's values and approach
• Apply a deep understanding of unit and organizational priorities and RTSL's culture to routinely support special projects as assigned by the COO

Communication

• Develop compelling communications and materials to advance Shared Services initiatives
• Adapt communications to support a range of mediums and audiences, including senior leadership, Board of Directors, and global staff
• Serve as the primary author or first reviewer for key materials with a lens for clarity, accuracy, and strategic alignment
• Manage staff feedback channels with empathy, professionalism, and an understanding of RTSL's culture

Requirements

Education: Bachelor's degree or higher in any field

Experience: At least eight years of experience in roles that involve systems and process management and high-level coordination across teams and functions

Skills & abilities: Strong project management, organization, attention to detail, and prioritization skills

Exceptional listening, writing, presentation, and verbal communication skills, with experience tailoring messaging for a variety of contexts

Self-sufficient and resourceful with the ability to work independently while maintaining strong connections with colleagues and the pulse of the organization

Skilled in managing up and across within a complex, remote environment

Effective at building relationships and aligning stakeholders; demonstrates emotional intelligence and intercultural awareness while driving work forward

Advanced knowledge of MS Office

Able to work remotely during East Coast standard work hours and willing to convene periodically in-person for team meetings, as needed

Application Instructions

Candidates interested in this position should submit a cover letter with their application.

Compensation and Benefits

Resolve to Save Lives prides itself on cultivating a supportive, connected remote team doing work that matters. We do everything possible to ensure our employees are connected and set up for success.

The salary range for applicants based in the US is $80,000 to $90,000 annually. The exact offer will be determined by various factors, such as the candidate's skills and experience relative to the requirements of the role.

In addition to a competitive salary, Resolve to Save Lives provides a generous package of benefits, including:

• Health insurance for you and your dependents
• Contributions toward retirement
• Paid annual leave and sick leave, in addition to public holidays
• Two paid, week-long organization-wide breaks at mid-year and end-of-year
• Professional development and home office setup benefits
• Up-to-date computer equipment

RTSL accepts and reviews applications on an ongoing basis. We are grateful for your interest in our work and for your application. Unfortunately, due to the volume of applications, we are unable to respond to every applicant. Someone from our talent team will contact you if your qualifications match the role.