Customer Service Consultant

Customer Service Consultant

Asteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.

We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that's best suited to them.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.

The Opportunity

Are you a natural communicator who thrives in fast-paced environments? We're looking for a confident and capable Customer Service Consultant to join our Wellington team full-time. If you've got experience in a contact centre, love helping people, and can juggle multiple tasks without breaking a sweat, this could be your next big move.

In this role, you'll be the first point of contact for our customers—handling inbound calls, resolving issues, and making every interaction count. Your ability to stay calm under pressure, communicate clearly, and think on your feet will be key. A background in life insurance is a bonus, but what really matters is your drive to deliver exceptional service and your knack for turning challenges into solutions.

We're after someone who's resilient, proactive, and ready to make a real impact. If you've got strong verbal and written communication skills, a sharp eye for detail, and a passion for customer care, we want to hear from you!

In return, we offer a hybrid working environment that balances flexibility and collaboration, fostering a fun and supportive team culture. You'll receive comprehensive onsite training during the first two months to set you up for success, afterwards, we work 50% in office per fortnight. Join us and be part of a supportive and driven team dedicated to making a positive impact. Apply today and take the next step in your career!

Your Story

We have adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

• Proven excellence in Customer Service
• Effective verbal and written communications skills.
• Strong call handling resilience and objection handling skills
• Ability to uncover issues quickly and confidently recommend an appropriate course of action
• Sound computer skills with an ability to multi-task e.g. Excel, Word
• Ability to learn and apply product and process knowledge quickly

Why Join Us?

At Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Career pathways, including local and global mobility opportunities.
• Leading Learning Platforms and support in professional development
• Medical Plan and Wellbeing Programs
• Life, Income Protection and Trauma Cover.

Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process.