Technical Sales Support - EMEA Key Accounts

Technical Sales Support Specialist

We are seeking a knowledgeable and customer-focused Technical Sales Support specialist to join our team. This role involves managing and supporting B2B client accounts in the electronic security distribution sector, providing technical expertise, solving customer issues, and fostering strong long-term relationships.

Job Duties:

• Serve as the primary technical point of contact for designated client accounts in the EMEA region.
• Provide advice on the selection, installation, and configuration of electronic security products (cameras, alarms, access control systems, etc.).
• Assist customers in troubleshooting technical issues and supplying timely solutions.
• Ensure customer satisfaction through effective communication and support.
• Collaborate with sales, technical support, and product teams to address customer needs.
• Conduct project analysis together with the customer.
• Assist in preparing quotes, proposals, and technical documentation.
• Maintain detailed records of customer interactions, technical issues, and resolutions.
• Stay updated on new products, industry trends, and security standards.

You Must Have:

• Proven experience in an international B2B sales support role
• Excellent communication, negotiation, and relationship-building skills.
• Previous experience in electronic security systems, technical support, or account management in a B2B environment.
• Strong technical knowledge of security hardware and systems.
• Customer-centric approach with strong problem-solving skills.

We Value:

• Knowledge of industry standards and certifications (e.g., IP CCTV, access control, alarm systems) is a plus.

What's In It For You:

• Competitive salary and commission structure.
• Opportunity to work with leading security solutions & companies.
• Dynamic and international work environment.
• Development opportunities within a growing organization

Job Identification 17744

Job Category Inside Sales

Posting Date 01/27/2026, 02:47 PM

Job Schedule Full time

Locations Avenida de Italia, 7, Coslada, 28, 28820, ES (Hybrid)

Incentive Eligible SIP

Business ADI Global Distribution

Hiring Salary Range At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.