Sr Customer Service Associate

Customer Service Representative

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

JOB DUTIES:

• Respond to a mix of customer inquiries through different channels.
• Identify and work with digital team to resolve website related problems.
• Maintain accurate customer records and document all interaction in a CRM system
• Guide customers on best practices for website management.
• Collaborate with other teams such as sales and account management, to resolve customer issues.

YOU MUST HAVE:

• Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication.
• At least 6 months in a similar Customer service position.
• Strong Microsoft Excel skills
• Ability to analyze issues, identify causes and implement solutions.
• Position located in Querétaro

WE VALUE:

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind. • A collaborative and inclusive work environment where your contributions are valued. • Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. • Access to cutting-edge tools, resources, and a supportive team to help you excel. • The chance to work with a global, innovative company shaping the future in its industry.