Inside Sales Associate

Inside Sales Associate - Sales & Warehouse

We are currently looking for an Inside Sales Associate - Sales & Warehouse to join the ADI team in Sheffield. This role is a Monday-to-Friday 08:00-17:00 and offers excellent, long-term opportunities to develop a career in B2B sales & account management.

Sales & customer focused, you will be responsible for providing excellent customer service whilst driving sales through outbound calls & quote chasing.

Job Duties:

• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
• Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
• Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
• Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
• Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
• Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
• Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
• Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
• Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
• Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

You Must Have:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Flexibility to undertake all branch duties.
• Ability to multi-task
• Excellent communication skills
• Ability to work in a fast-paced, demanding environment
• Ability to work effectively in a team
• Positive attitude

We Value:

• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
• Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
• Strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a team
• Strong desire to learn
• Strong desire to be successful and meet individual targets

What's In It For You:

• Stable permanent role Monday to Friday.
• Great work environment
• Bonus scheme paid quarterly
• Excellent company benefits + pension contribution
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand