Technical Lead - Servicenow

Servicenow Technical Lead

We are seeking a ServiceNow Technical Lead to lead the technical team supporting and maturing our ServiceNow platform. This is a permanent BAU role that focuses on platform stability, maintenance, security, and the continual enhancement of the platform through a structured two week sprint cycle.

This role includes direct people leadership of the ServiceNow technical team, as well as oversight of our managed service partner. The platform is well established, and you will help ensure it remains stable while continuing to evolve in a sustainable way. Please note, this is not a project based implementation role.

In this role you will:

• Lead, coach, and develop the ServiceNow technical team, supporting capability growth and effective delivery.
• Maintain and support the day to day technical operation of the ServiceNow platform, ensuring it remains stable, secure, and reliable.
• Oversee system administration activities, maintenance tasks, technical housekeeping, and the management of security controls and access.
• Lead small to medium enhancements and continuous improvement initiatives that help the platform evolve in a controlled and sustainable way.
• Lead agile ceremonies, coordinate sprint activity, and manage work across internal team members and our managed service partner.
• Ensure high quality and well governed technical outcomes that focus on improving customer experience, streamlining workflows, and increasing automation.

About you

• Strong hands on ServiceNow technical and development experience.
• Experience leading agile teams and working within a sprint based delivery model.
• A collaborative mindset and the ability to coordinate internal and partner resources.
• A passion for stable, secure, and sustainable platform operation.

Qualifications

• ServiceNow System Administrator certification and ServiceNow Developer certification are required.
• ServiceNow Implementation Specialist certifications or Advanced Administration certifications are desirable.
• ITIL version 3 or ITIL version 4 certification is desirable.
• Qualifications in information technology or a related field are beneficial.

If you enjoy leading a technical team, improving the maturity of a platform, and delivering value every sprint, we would love to hear from you.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close: April 21, 2026