Customer Success Engineer - Remote Eligible

Customer Success Representative

Over 1M developers have used Resend and we are onboarding over 100 new paying customers every day from all over the globe. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones. This role would be based in Brazilian or European Time Zones.

In this role, you will…

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team
• Iterate internal workflows to improve our resolution speed and efficacy
• Proactively build relationships and identify potential papercuts for customers
• Create documentation that answers customer questions or showcases solutions

Who You Are…

• Love helping solve problems for developers
• Have 3-5 years of technical support or success experience
• Can handle and perform under customer pressure
• Email deliverability experience

What it means to join the team…

• Honest and low-ego team
• Autonomy to "just ship it"
• Ownership of problems and solutions
• 100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

Learn more about how we work in Customer Success:

• What is our vision for exceptional support
• How we scale support
• How we work

We are building the modern email sending platform for developers- we care deeply about quality, creating for everyone and building in the open. What started as an open source project in 2022, now onboard nearly thousands of users every day sending billions of emails.

Our fully remote team of over 25 humans spans 7 countries.. and counting. We're backed by a16z, Y Combinator, Basecase and other top investors.