Manager Field Accounting Services - Remote Eligible

Manager, Field Accounting Services

The Manager, Field Accounting Services has oversight responsibility for order to cash processes and activities. The incumbent oversees the data entry, billing, accounts receivable, and credit and collections functions to ensure timely and accurate order entry and validation, transmittal and resolution of customer billing, appropriate evaluation of credit risks, application of payment and deduction resolutions, accurate credit monitoring, timely follow up on and collections of delinquent accounts, and disputes resolution.

Principal Responsibilities:

• Ensures standard operating procedures are followed and applied in a systematic manner; taking the appropriate action when performance does not meet targets and objectives.
• Develops benchmark reporting to track and report effectiveness of pod programs and performance of staff; taking the appropriate action when performance does not meet targets.
• Ensures adherence to Company standard business processes, procedures and policies.
• Acts as a resource for others in the approach, research and resolution of complex and/or escalated questions and discrepancies.
• Acts as a resource for other functions including customer service and operations to answer questions regarding order-to-cash operations and provide training and support as needed. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate.
• Reviews pod performance results with the leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross functional approach to issue resolution.
• Collaborates closely with the Customer Resource Center to streamline the order-to-cash process in order to ensure seamless integration between customer service, order processing, billing, and collections. Develops and implements strategies to enhance customer satisfaction, reduce order processing time, and improve cash flow efficiency while maintaining open lines of communication between departments.
• Provides regular feedback to Finance Managers on trends and priority accounts.
• Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Performs other non-essential duties as assigned or may be necessary.

Qualifications:

• Ability to lead and inspire a team, fostering an environment of continuous improvement.
• Strong problem-solving skills, with the ability to analyze complex financial data and derive actional insights.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
• A commitment to deliver excellent customer service while balancing the need for efficient cash management.
• Experience managing cross-functional teams and driving initiatives to completion.
• Ability to maintain a high level of accuracy and attention to detail while managing multiple tasks and priorities.
• Strong background in accounts receivable, billing, collections, and cash application processes.
• Knowledge of financial reporting and accounting principles.
• Experience with ERP systems and other financial tools.
• Proficient in Microsoft 365: Outlook, Excel, Word, etc.

Minimum Requirements:

• 4 - 7 years of experience in Order-to-Cash or related finance operations, with at least two years in a managerial role including experience with process improvement methodologies.

Rewarding Compensation and Benefits:

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste:

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions:

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation:

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by