ES - Customer Support Supervisor - Hazardous Waste - Remote Eligible

Customer Support Supervisor - Environmental Solutions

The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

Principal responsibilities include:

• Working with sales representatives on pricing, scheduling, and transportation issues.
• Monitoring calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommending approaches and services to provide customers with exceptional service.
• Determining work procedures, preparing work schedules, and expediting workflow.
• Studying and standardizing procedures to improve efficiency.
• Interfacing with customers and operations to make sure projects are completed as requested.
• Providing proposals in reply to customer’s requests for services.
• Making decisions on how to schedule and coordinate transportation services.
• Arranging off-site shipments, preparing profiles, manifests, and corresponding with the transportation department.
• Ensuring that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathering information and completing audits from customers.
• Partnering with attorneys to draft and revise contracts.
• Creating budgets and tracking expenditures.
• Providing training and guidance to staff to ensure performance goals are established, tracked, and achieved.
• Managing customer service function to ensure smooth and efficient operations.
• Participating in strategic planning to sustain and grow programs and service.
• Performing other job-related duties as assigned or apparent.

Qualifications include:

• Advanced knowledge of Excel, Word, and PowerPoint.
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies.

Minimum qualifications include:

• 5+ years of hazardous waste management industry experience.

This position is remote and the team is looking for some in the Pacific area who can work MST hours. Travel expected to be around 20-25%.

Salary range: $75,100.00 - $112,700.00 (dependent on ES and supervisory experience).

Rewarding compensation and benefits include:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).