Customer Support Specialist III

Customer Support Specialist

The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.

Principle responsibilities include:

• Communicating with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
• Assisting and providing support to internal and external customers.
• Assisting customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
• Maintaining customer profiles and contract filing system.
• Coordinating completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
• Researching operational concerns, questions and discrepancies.
• Preparing and transmitting reports and waste shipment summaries.
• Preparing manifests for mailing, scanning, or emailing.
• Processing memos, correspondence, reports and other documents.
• Reviewing billing adjustments.
• Performing other related duties as assigned.

Preferred qualifications include:

• Being customer service oriented; possessing ability to actively listen to customers to understand requests; having good communication skills; being detail oriented; and being able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
• Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
• Familiarity with DOT regulations.
• Knowledge of the MS Office Suite.
• Ability to identify trends and data patterns.
• Ability to coordinate and manage multiple projects.
• Ability to work within a team environment and handle multiple assignments simultaneously.

Minimum qualifications include:

• 3 or more years related customer service experience.

Pay range: $25.16 - $37.74

Rewarding compensation and benefits include:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.