Customer Support Specialist - Hazardous Waste

Customer Support Specialist

The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.

Principal responsibilities include:

• Delivering outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
• Facilitating communication channels to address customer queries effectively.
• Assessing new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
• Responding to customer inquiries, processing orders, preparing correspondence, troubleshooting issues, and fulfilling customer needs in a timely and professional manner.
• Preparing shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
• Serving as the initial point of contact for Sales, Operations, and Customer Support Management.
• Investigating billing discrepancies, processing adjustments, and managing invoicing and collections.
• Providing quotes and schedules and organizing trucking for efficient waste transportation logistics.
• Evaluating treat groups assigned to approved profiles and selecting pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.

Knowledge, skills, and abilities required include:

• Knowledge of Resource Conservation and Recovery Act (RCRA) laws and regulations as it relates to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.
• Knowledge of basic accounting processes.
• Ability to identify trends and data patterns.
• Ability to work within a team environment and handle multiple assignments simultaneously.
• Proficient with Microsoft Office, DocuSign, and PDF writer.
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.

Qualifications include:

• Commitment to customer service and the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
• Minimum of 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry, or related field.
• High School diploma or GED.

This position is local remote in the Gulf Area, with hours of 8am-5pm CST. The ideal candidate would be near Houston, Dallas or Robstown Texas. The candidate will need Hazardous Waste experience and be familiar with RCRA, DOT, and TX state regulations. Pay range: $17.65 - 26.45 (dependent upon Hazardous Waste experience).

Rewarding compensation and benefits include:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

About the company: Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.