Director, IT Infrastructure, Service Management, And Cloud Operations

IT Director Infrastructure, Service Management, and Cloud Operations

The IT Director Infrastructure, Service Management, and Cloud Operations will lead the strategic and operational transformation of Republic Airways IT infrastructure. This role is responsible for modernizing and optimizing on-premise and cloud environments, ensuring reliable and secure IT services, and driving service excellence through ITIL-based service management. The IT Director will play a key role in enhancing operational efficiency, improving system resilience, and enabling digital innovation in alignment with the Republic Airways strategic goals.

Infrastructure Management

• Lead the transformation and modernization of IT infrastructure, including data centers, networks, servers, storage, and end-user computing.
• Develop and implement infrastructure strategies that ensure scalability, security, and performance to meet business needs.
• Oversee network and connectivity services to ensure uninterrupted operations across airport locations, headquarters, and cloud environments.
• Drive the adoption of automation and Infrastructure-as-Code (IaC) for greater efficiency and resilience.
• Ensure compliance with industry regulations, including FAA, TSA, and cybersecurity best practices.

Service Management & Operations

• Implement and enhance IT Service Management (ITSM) frameworks based on ITIL best practices.
• Drive improvements in incident, problem, change, and configuration management to increase system availability and reduce service disruptions.
• Monitor and analyze IT service performance metrics, implementing continuous improvement initiatives to enhance end-user experience.
• Establish a proactive approach to IT operations, leveraging AI and predictive analytics to prevent service outages.
• Lead vendor management efforts, ensuring optimal service delivery from key IT partners and third-party providers.
• Mature the management and drive the evolution of end user computing technology to ensure associates and crews have best-in-class tools to perform their duties.
• Lead a cross-collaborative initiative to develop and implement an enterprise monitoring strategy that encompasses Infrastructure operations, DevOps, SecOps, advanced training simulators and other critical sensing devices. Evaluate and implement appropriate NOC/SOC capabilities in support of the enterprise monitoring strategy.

Cloud Operations & Transformation

• Partner with application and data teams to develop and optimize cloud architectures for scalability, reliability, and efficiency.
• Oversee cloud migration initiatives and hybrid cloud environments, ensuring seamless integration with existing IT systems.
• Ensure cloud operations align with airline industry best practices for security, compliance, and performance.

Leadership & Transformation

• Drive cultural and operational change within the IT department, fostering an agile, high-performing, and service-oriented team.
• Collaborate with business stakeholders to align IT services with airline operations and associate experience initiatives.
• Develop and mentor a team of IT professionals, ensuring strong leadership and technical expertise within the department.
• Advocate for technology investments that align with business objectives and support digital transformation.

Required Knowledge, Skills and Abilities

• Bachelor's degree (B.A./B.S.) in Business, Education, Computer Science, Psychology, or similar field
• 8+ years leading change management initiatives for complex technology programs/projects.
• Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships at all levels of the organization.
• Proven track record of leading IT transformation initiatives, including cloud adoption and ITSM.
• Expertise in ITIL frameworks and cloud technologies (AWS, Azure, Google Cloud).
• Experience managing large-scale IT environments with a focus on high availability and disaster recovery.
• Excellent leadership, stakeholder management, and communication skills.

Preferred Education and/or Experience

• Experience working in a digital environment as part of a team building and delivering applications.
• Strong business acumen.
• Previous airline experience.
• Takes initiative and is self-motivated to drive innovation and change.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or aviation governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the general team members.
• Excellent oral and written communication skills. Able to present to all levels of executive management and direct teams to complete service management tasks.

Reasoning/Problem Solving Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent time management skills.

Decision Making

• Makes decisions daily on use of resources, performance, and budgets. Decisions could require additional expenditure of resources if not sound decisions.

Physical Demands

• Able to move about the work environment.
• Frequently required to stand, walk, sit, talk and hear.
• Able to focus with clear vision at 20 inches or less (computer screen) and identify and distinguish colors (color vision).

Work Environment

• Must be able to work onsite at least 3 days a week.
• Typically not exposed to extreme environmental conditions.

Travel Requirements

• Travel up to 10% of the time, including overnight travel.

Equal Opportunity Employer, Disability, and Veteran Accommodations

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.