Field Service Supervisor – China

Field Service Supervisor – China

The Field Service Supervisor – China will manage and develop a small local team of Field Service Engineers while remaining hands-on in providing installation, maintenance, and technical support for Repligen systems. The role will also take the lead in service scheduling, customer communication, and service business development—ensuring that Chinese customers receive world-class support aligned with Repligen's global standards.

Key Responsibilities

• Perform installation, preventive maintenance, repair, and qualification (IQ/OQ/SAT) of Repligen systems at customer sites.
• Act as China's service scheduler, coordinating all service visits, ensuring accurate Salesforce updates, and maintaining clear communication with customers.
• Lead and mentor two Field Service Engineers, fostering technical growth, teamwork, and adherence to service standards.
• Promote Repligen's service offerings—including preventive maintenance programs and service contracts—to drive customer satisfaction and business growth.
• Ensure full compliance with Repligen's SOPs, documentation standards, and quality system requirements.
• Serve as the first line of contact for local customers and internal stakeholders, ensuring fast and effective issue resolution.
• Drive process and operational excellence to improve productivity and reduce costs.
• Collaborate closely with the APAC and global service teams to align on tools, processes, and customer support strategy.

Qualifications

• Bachelor's degree in Engineering, Electronics, Automation, or a related technical field.
• Minimum of 6–8 years of hands-on field service experience, ideally in the bioprocess, analytical, or life sciences equipment industry.
• Prior experience leading or coordinating a small technical team is strongly preferred.
• Proven ability to communicate effectively with customers and manage multiple priorities.
• Working knowledge of Salesforce or other CRM/service management platforms.
• Strong organizational and documentation skills with a focus on operational excellence.

Additional Requirements

• Fluent in Mandarin and English, both written and spoken.
• Willingness to travel domestically (up to 40%) and occasionally within APAC.
• Valid driver's license and passport.