Service Technician
Renuity
Service Technician - Woburn, MA
$25/hr-$30/hr - 7am start M-F!
Our Vision:
The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.
Our Mission:
Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.
Our Values:
We at Renuity strive to instill and maintain our core values, by being:
Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.
Innovative – We challenge industry norms and take intelligent risks to discover better ways to serve our customers.
Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world-class experience and are treated fairly.
Enthusiastic – We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners.
Value-Driven – We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner.
Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.
Job Summary:
The service tech is responsible for diagnosing, repairing, and resolving customer-reported product and installation issues to ensure all products meet the Company's standards for functionality, safety, appearance, and overall quality. This role involves hands-on technical and mechanical work in the field, provides professional customer service during service visits, and collaborates closely with the Service Department to document issues, order parts, and complete repairs in a timely and efficient manner.
Essential Functions/Physical Requirements of Job:
Provide on-site service, technical support, and customer assistance during field visits.
Diagnose installation errors, mechanical failures, and product performance issues.
Repair, adjust, or replace products, components, or parts to restore proper functionality.
Install, configure, troubleshoot, and maintain company products and related equipment.
Communicate with the Service Department to identify needed parts and submit parts orders.
Produce timely, accurate, and detailed service reports documenting findings, repairs, and resolutions.
Maintain a professional, courteous, and service-driven demeanor when interacting with customers.
Meet scheduled appointments and respond to service requests in a timely manner.
Set up, operate, and troubleshoot tools, machines, and equipment in accordance with established procedures.
Adhere to all safety guidelines, company policies, and quality standards.
Perform general cleanup of the work area, including removal of debris, to maintain a safe and clean customer environment.
Adhere to all fleet safety requirements, including maintaining a clean and compliant company vehicle, safe driving practices, and the ability to remain insurable under Company policies throughout employment
Qualifications:
High School Diploma or GED equivalent.
Experience in the home improvement industry preferred (windows, doors, carpentry, or related trades).
Moderate understanding of general technical and mechanical job functions required.
Ability to anticipate, diagnose, and resolve technical and customer service issues.
Strong organizational skills with attention to detail.
Proficient time management and ability to manage multiple service appointments.
Effective verbal and written communication skills.
Basic computer skills for reporting, documentation, and communication.
Valid driver's license with a clean driving record required.
Computer Operations:
To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties.
Physical Requirements:
The physical requirements of this role may vary depending on the specific job duties and work environment. These may include, but are not limited to:
Remaining in a stationary position (e.g., sitting or standing) for extended periods
Frequent movement, including walking, bending, reaching, or climbing stairs
Use of hands and fingers to operate computers, tools, or equipment
Occasional lifting and/or moving of items up to 75 lbs, depending on the role
Working indoors and/or outdoors in various environmental conditions
The physical demands described here are representative of those that may be required to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.
Job Classification:
Job is non-exempt and eligible for overtime payment for hours worked over 40 hours per work week consistent with the Fair Labor Standards Act and company policies. Wages and benefits shall be paid consistent with Renuity, LLC wage and benefits policy.
Work Environment:
The work environment for this position will vary depending on the nature of the role and assigned duties. It may include one or more of the following settings:
Office Environment : Professional setting with standard office equipment such as computers, phones, and printers. Noise levels are typically low to moderate.
Retail or Store Environment : Fast-paced setting with frequent customer interactions. May involve standing for extended periods and occasional lifting or moving of merchandise.
Warehouse Environment : Industrial setting with exposure to varying temperatures, noise, and moving equipment. May require standing, walking, and handling materials or machinery.
Call Center Environment : Shared workspace with frequent phone and computer use. Noise level may be moderate due to multiple conversations occurring simultaneously.
Field-based or Canvassing Environment : Outdoor work in various weather conditions. Requires walking, standing, and interacting with the public. Travel between locations may be required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
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