Service Technician Industry East 1 Branch

Rentokil Initial Job Post

Rentokil Initial is a multinational service company that operates in 70 countries with a workforce of 35,000. We strive to protect and improve lives, for example by controlling pests and enhancing cleanliness. We are experts in operating and investing in training, science, innovation, and technology. Listening and acting on information shared is part of our culture to support our colleagues and customers. Rentokil Initial considers equality and fairness as fundamental rights of all our partners. We operate values of service, relationships, and teamwork identified by our colleagues worldwide.

Rentokil Pest Control is a leading global commercial pest control company, operating in 70 countries and ranking 3rd in 65 of those countries. Ranking 3rd in 38 of the 44 countries where we operate, Initial Hygiene is a market leader providing quality, diligent, and friendly services to all customers. Rentokil Initial is a leader and pioneer in the industry, providing innovative solutions that help customers reduce risks and drive business growth. We also have specialist businesses such as Specialist Hygiene and Property Care, which lead their respective fields. In all our global operations, we have a positive reputation among our customers for our knowledge and integrity. We have centralized support functions of Human Resources, IT, Finance, Legal, and Marketing & Innovation located at Rentokil Initial Headquarters and in Country.

Duties and Responsibilities:

1. Perform pest control surveillance in accordance with company standard operating procedures (SOP) and work instructions (WI) outlined by the company or on the instructions of superiors for the company's benefit
2. Communicate well with customers.
3. Handle customer complaints well, together with the service coordinator, supervisor, service manager, or with the branch manager.
4. Respond to customer complaints within 2 hours since the complaint is received and take corrective action within 24 hours from the agreed upon date.