Service Team Leader - Tanzania

Rentokil Initial Job Post

Rentokil Initial is a global services company with over 50,000 employees across 90 countries, focused on pest control, hygiene, and enhancing interior spaces. We emphasize training, innovation, and employee growth while fostering a culture of equality and feedback. Our values of Service, Relationships, and Teamwork guide our operations.

Rentokil Pest Control is a leading pest control provider, operating in over 90 countries and ranked in the top 3 in 63 of those. We deliver essential, innovative services with high technical expertise.

Initial Hygiene leads in hygiene services, serving over 40 countries and ranked in the top 3 in 38. We offer tailored hygiene products for various industries.

The role is based in Dar es Salaam, Tanzania, within the Initial Hygiene Department.

Key Responsibilities

1. Set individual and team service targets with the Branch Manager to achieve business goals.
2. Manage service team performance, including regular reviews and necessary interventions.
3. Ensure team competency through training and supervision, particularly for new recruits.
4. Conduct In-Field Coaching sessions and maintain records; perform annual Technician Performance Assessments (TPA).
5. Analyze TPA results to address competency gaps and ensure adherence to company policies.
6. Perform Supervisory Quality Assurance checks to maintain service quality and strengthen client relationships.
7. Manage service delivery and productivity targets; resolve customer complaints effectively.
8. Participate in customer retention strategies through account reviews and prompt service responses.
9. Maintain productive technician levels and drive improvements in KPIs.
10. Facilitate regular team meetings and report performance to the Branch Manager.
11. Ensure use of approved tools, chemicals, and maintain technician qualifications.
12. Manage service data for accurate reporting and resource management, including costs and inventory.
13. Coordinate with AR regarding potential client terminations and customer retention efforts.
14. Develop and maintain professional client relationships, responding promptly to termination notices.
15. Prepare daily activity and termination reports; lead communication on terminations.
16. Attend relevant meetings and support accounts receivable team in collections.
17. Perform other duties as assigned by the supervisor.