Sales Coordinator

Sales Coordinator

We have an excellent opportunity for a Sales Coordinator to join our team based in Adelaide on a permanent full-time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• As the owner of the Sales Master file ensure it is accurately updated on a daily basis as per the standard operating procedure. This includes checking all sales paperwork that comes in for accuracy, completeness and clarity.
• Track the processing of all new, renewed and amended Sales contracts to ensure compliance in line with the Branch service level agreement.
• Assist the Sales Manager with compilation and calculation of month end Sales Commissions.
• Ensure all Sales team safety, health, and environment practices are adhered to by the sales team and monthly compliance is completed in a timely manner.
• Provide guidance and assistance to the sales team so as to improve paper-flow.
• Ensure timely and accurate resolution of any customer queries by the Sales consultants whilst out in field.
• Coordinate sales lead in manner which ensures the Sales teams' responsiveness, along with providing ongoing feedback and recognition to the originator.
• Ensure timely communication and tracking of customer issues to relevant stakeholders. This includes raising customer in jeopardy tickets in Icabs as required.
• Build strong internal and external relationships through comprehensive customer service support and delivery.
• Provide prompt direct and indirect quality/educated feedback and response to client and Sales team enquiries and service related questions/issues.

Requirements:

• Experience working in customer service or call centre environments (essential)
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you!

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Rentokil Initial Employee Testimonials:

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

Initial Hygiene Technician

"Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance."

Phillip Winkler

Operations Manager

Newcastle

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Newcastle