Représentant Au Service À La Clientèle

Job Title

Rentokil-Terminix Canada is one of the leading providers of pest management services for the real estate sector. Since its foundation, the company has established itself as an industry leader. Our certified technicians use innovative technologies to protect millions of homes and businesses across Canada.

This position supports our commercial and residential clients while offering world-class customer service. The person will work directly with our branch managers, technicians, and other support team members to ensure customer satisfaction in all areas.

Responsibilities include setting up new contracts and mandates, supporting the client portal, distributing invoices with required documentation, and following up on client questions and/or concerns related to billing or account changes.

This role involves supporting both internal and external clients, so it is essential to demonstrate excellent customer service skills, the ability to work independently, solve problems effectively, and maintain positive relationships.

Salary: $19.00 - $24.00 plus commissions

Responsibilities:

• Manage calls and correspondences from residential and commercial clients regarding service, scheduling, bill payments, and billing-related inquiries, turning excellent service into revenue-generating opportunities.
• Proactively propose creative home inspections to all eligible clients.
• Identify the needs of current and potential clients and offer them products to close sales and generate revenue and commissions.
• Provide first-call resolution, using all available resources to resolve client issues.
• Develop and maintain ongoing relationships with clients.
• Have a general knowledge of the organization, its products, and/or services.
• Possess excellent verbal communication skills, with the ability to overcome objections and defuse difficult situations.
• Use computerized systems to identify client needs, follow up on contacts, gather information, and/or resolve problems.
• Make outbound customer service calls as part of various campaigns.
• Call clients after regular hours, respond to messages left on the answering service.
• Respond to requests received via web forms and follow up.
• Perform all other related tasks.