Operations Manager

Operations Manager

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Toronto, ON. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include:

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client quality control audits, and account management