IT Support Engineer

IT Support Engineer

Our friendly IT team has a fantastic opportunity for an enthusiastic and experienced IT Support Engineer who has a passion for all things technology to join the team in our Lidcombe office. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. You will be part of a dynamic team in an ever changing environment that takes pride in providing exceptional customer service.

Responsibilities:

• Act as the primary escalation point for Level 1 support, resolving complex hardware and software issues that require deep-dive troubleshooting.
• Own and execute infrastructure-based projects from start to finish.
• Drive the technical success of mergers and acquisitions by auditing legacy environments and spearheading the seamless migration and integration of new teams into our ecosystem.
• Act as a technical mentor for the team, providing active mentorship and guidance to junior staff to elevate the collective skill set of the department.
• Ensure all customer queries are addressed with urgency and precision, consistently meeting or exceeding defined Service Level Agreements (SLAs).
• Assist with system administration and asset management tasks
• Assist the senior support team with the resolution of networking and server issues

To be successful in this role, you will bring:

• Essential: Diploma in IT.
• Minimum 3 years of experience working in an IT Help desk environment.
• Proactive and results-oriented with a focus on continuous improvement.
• Demonstrated capability with Google, Gmail, GSuite, Active Directory and Citrix
• Knowledge and understanding of Chromebooks would be beneficial
• Demonstrated capability with Windows 10/11 and Server 2012 to 2016
• Demonstrated knowledge of switching protocols, DNS, DHCP and networking
• Knowledge of Vmware (ESX) and virtual machines would be beneficial
• Excellent communication skills, both written and verbal
• Demonstrated ability to apply analytical skills to interpret customer issues and resolutions

If you believe that you have the right skills and experience for this position then APPLY NOW!

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Employee Testimonials

“At Rentokil, there are a huge variety of positions that would suit anyone.” - Tony Wright

“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues. It's easy to have a work-life balance working with Rentokil Initial.” - Michael Stone

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support. The opportunities are endless here.” - Adam D'Andrilli

Submit your resume and further your sales career today!