Customer Service Trainer

Customer Service Trainer

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

We are looking for a dynamic and engaging Customer Service Trainer to join our team based in Lidcombe on a full-time basis. You will be the architect of our frontline excellence, responsible for training our Customer Service Consultants and Technicians to deliver professional, empathetic, and expert service.

Helping to develop a training role for a global leader like Rentokil Initial is an excellent move. In the pest control industry, customer service isn't just about answering phones, it's about empathy (dealing with "infestations"), safety, and technical expertise. Rentokil's company culture is built on the mission of "Protecting People, Enhancing Lives, and Preserving our Planet." A Trainer in this role must bridge the gap between technical pest knowledge and the "Wow" service experience the company prides itself on.

Your responsibilities will include:

• Assist the Customer Service Training Manager to resolve training requirements for various customer operations
• Conduct training sessions covering specified areas such as on the job training, use of computer systems and software, interpersonal skills, quality process issues and product knowledge
• Drive the customer service competency standards across the business
• Provide one on one coaching to frontline staff where appropriate
• Provide support to all national and regional business locations via interstate travel or other technology contact mediums

Requirements:

• 2+ years experience in a Training or Coaching role, ideally within a service-heavy or highly regulated industry (Facilities Management, Logistics, or Utilities).
• Exceptional verbal and written skills. You can command a room and make even technical safety data feel engaging.
• Tech savvy and proficiency in CRM software and Learning Management Systems (LMS).
• Problem solver and a "down-to-earth" attitude with the ability to handle the high-pressure nature of the pest control industry.
• Possession of a Certificate IV in Training and Assessment is a strong advantage but not a mandatory requirement.

Perks and benefits:

• Strong work-life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial Employee Testimonials:

“I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself.” Deb Morris. Customer Service Manager. Newcastle

“The team culture is inclusive, family-oriented and feels like a small business even though it is global” Lisa Craker. Executive Assistant. Sydney