Customer Service Executive / Service Planner (6M Contract, Ha Noi)

Customer Service Activities

Handle Customer Service Activities

• Planning and contacting customer for daily service schedule:
• Manage service plan and documentation support:
• Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
• Sending visit notifications to customers on a monthly basis and when required.
• Register service team information with site management unit before visits.
• Calling and confirming with customers for routine visits at least 12 hours before actual visits
• Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer's request.
• Field attachment with service technician to deep dive customers understanding as well as travelling…
• Ensure SOS completion comparing with service schedule and on time.
• Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
• Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
• Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

Other Requested Tasks

• Handling seasonal projects, which is launched internally and effecting to Operations department.
• Build up and develop the company's culture with professional image.
• Other related tasks are required