Customer Service Consultant

Customer Service Consultant

We have two excellent opportunities for Customer Service Consultants to join our team based in Byron Bay on a permanent full time basis.

Two positions available from 8:30am-4:30pm.

In these roles, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Invoicing as required
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spreadsheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits:

• Strong work-life balance culture
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee cash incentive programs and bonuses

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you!