Customer Development Executive (B2B Sales)

Business Development And Market Research

Responsibilities

Develop business and keep retention clients:

Maintain and develop sales volume;

Develop new business opportunities from new market segments, existing clients and renewals;

Understand features, advantages, disadvantages of the products & services as well as competitors' one;

Contact with customers and record all customers' information in the report of customer's information;

Keep close relationship for retention of clients;

Co-operate with sales admin to prepare contract, service executive form, check list…to get customers;

Planning for week work, month for approval and comply with the approved plans;

Receive and handle complaints from customers regarding to product quality, delivery time, etc;

Inspect the premises thoroughly for signs of pests, identify the pest and find out where they are entering the premises.

Coordinate with Operations Department to complete the service and meet the customers' requirement;

Contact clients to ascertain the client's satisfaction with the service;

Respond to termination notices & follow up the process of contact's liquidation;

Set up and conduct a regular client visitation cycle;

Renegotiate service agreements by conducting fresh survey/audit or educating users of the services, and introduction of new services that be suitable to the client;

Other tasks are required by Line Manager.

Market research & competition activities:

Conduct thorough market segment research of your sales zone;

Regularly recommend constructive ideas in marketing the services and penetrating the target segment;

Monitor competition activities and strategies regularly;

Other requested tasks.