Centralised Sales Admin - Seksyen U5 Shah Alam

Service Scheduler / Planner

Rentokil Initial is one of the largest business services company with more than 66,000 colleagues worldwide and operates in over 70 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 12 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Service Scheduler / Planner to join our team based out of our offices in various locations. Your responsibilities will be to plan customer's service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Documents verification on the 2nd level
• To do iCABS Entry for Contract, Job, Product Sales, Trial, PI, Renewal/Change of mode of billing (MOB), Termination/Reduction/Conversion/Product Delivery
• Print out & process residential contract from apps (include process visit rejection - outcard)
• Extend or Reject Trial (As per branch request)
• Cancel Contract/Job/Product Sales (As per branch request)
• Update account management details for new customers
• Create new user for MyRentokil or MyInitial for new sales
• Inform branch after sales entry by Google Drive (Installation & Removal)
• To perform weekly sales statistics check
• Process approved CN & DN if attached with termination/reduction form (TRF) only.
• Add in removal (RM) plan for any new job (Include suspend new job for PC/HY)
• To update lead conversion into Google Drive
• To perform month end sales closing