Assistant Branch Manager - Dehradun

Rentokil Pci

Rentokil Pci is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil Pci was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil Pci aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Your day to day responsibilities will include:

• To build awareness of SHE (Safety, Health & Environment)
• To prepare detailed annual Operating plan segment-wise for tapping new market opportunities
• To achieve revenue target of the base/branch with consistent performance through the months
• To ensure profitable business performance and expansion of Rentokil Pci's services in selected segments.
• To ensure corporate credit policy is implemented within stipulated timelines
• To convert the built-up data base into business and look for expansion and development of new business
• Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes operations, finance and inventory systems, and speed apps
• To analyze competitor's activity and plan strategies to meet the challenges and report timely to the Reporting authorities
• To ensure on-time service delivery every time with precision and at pace
• To identify service gaps and ensure non-recurrence of the same by implementing continuous monitoring, audit and improvement plans.
• Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
• Effective management in optimizing sales and service colleague to increase productivity.
• To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment's.
• To manage general administration of the base/branch as per the policies and guidelines.
• To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members
• Build capability of base/branch teams and manage sales & service colleague retention
• To ensure and comply all statutory requirements are met on time
• To ensure effective budgeting to yield a good ROI at the base/branch.

Key deliverables:

• Base/Branch KPI's
• Faster Response – 2/24: 98/100, Root cause analysis and CVC
• P&L – Base/Branch Target and Service Productivity
• Achieving Gross sales, jobbing and product sales targets
• Achieving Total Sales revenue
• Customer retention
• Customer Voice Counts
• Your Voice counts progress
• Sales & Service/contract colleagues retention
• Managing DSO/Collections.

Core competencies:

• Deliver results: Need to deliver what's required
• Act Commercially: Uses business thinking
• Manage Self: Manage own emotions
• Coach and Develop: Coach and Develop by giving practical support
• Work with Others: Work with Others being a team player
• Display Leadership: Display leadership through communicating expectations & direction.