Account Manager - Remote Eligible

Account Manager

Steritech Brand Standards is proud to be a member of the Rentokil family of companies in North America the global leader in pest control. The company has experienced significant growth, doubling in size over the past five years. Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to their customers.

The Account Manager (AM) is a position on the Customer Experience Team reporting to the Director of Strategic Accounts in the market segment. The AM is the main point-of-collaboration for adding value to the clients assigned. Client portfolio is medium to low complexity. The AM is the primary person focused on developing strong relationships, providing daily support and providing technical insights to execute on an account strategy that will earn the best return for both the client and Steritech. An essential part of this position is orchestrating the implementation of services, ensuring quality and calibration of Specialists assessing the locations, meeting service level agreements, and the communication and escalation of issues where appropriate.

In addition, the Account Manager must possess an in-depth understanding of the Brand Standards business, Steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between Steritech and all levels of the client organization.