Network Cloud Engineer

Network Cloud Engineer

The Network Cloud Engineer is responsible for operating secure and highly available computing platforms, servers, and networks. They install, maintain, upgrade, and continuously improve the Institute's operating environment.

They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems and planning for growth. Individuals in this job family are also responsible for the overall operation and maintenance of the data center.

Responsibilities:

• Design, implement and provide Level 2/3 Support for the switched, wireless and remote access network
• Design, implement and administer Enterprise-Wide Area Network including Cisco router, Next Generation Firewall and Unified Threat Management systems
• Manage the voice infrastructure, providing Level 2 Support for all voice related problems and advising the business on required system upgrades
• Manage relationship with internet/voice service providers and ensuring quick escalations to the provider during service failures; making recommendations to the business on required capacity upgrades
• Manage cloud-based infrastructure on AWS, including EC2 Linux/Windows instances, Images, snapshot backups, Software Defined Network and defining Security controls to protect the Organization's cloud-based infrastructure
• Cloud and On-Premises network integration with partners and 3rd party service providers
• Mitigation of Enterprise infrastructure security risks and ensuring compliance with best practices
• Provide technical expertise to the Help Desk
• Work with the legal team to review Service Provider contracts
• Performs and analyze periodic health checks
• Work with project teams to understand and advise on infrastructure requirements
• Any other task as advised by the Head of Information Technology