IT Support Analyst

Support Analyst

Salary £30,000 - £34,500 depending on experience Location Wotton-under-Edge, Gloucestershire (no public transport available Hybrid min. 3 days / week on site)

Renishaw is looking for a Support Analyst to join our IT Operations team, reporting to the Service Desk team leader. By providing and maintaining secure, available and efficient systems and equipment, IT Operations supports and enables our global employees to develop innovative solutions and technology for our customers. The Support Analyst will be at the heart of a busy and friendly department, working on a range of activities that support our company and help us to deliver well, having opportunities to grow and develop their own experience and technical skills.

The successful candidate will provide support for Windows 10 & 11 PCs on both desktop and mobile PC hardware (along with the applications installed on them) and also print devices that include both laser and thermal image transfer devices.

Renishaw uses a variety of PC applications including MS Office 365, Visio, and Project etc. along with many more engineering specific applications.

Responsibilities

• Provide fast, efficient and diligent IT support to Renishaw employees
• Implement and develop systems following defined standards and procedures
• Keep abreast of current technologies and working practices

Key requirements

• Good knowledge of Windows 10 and 11
• Basic understanding of TCP/IP and networking
• Knowledge of PC hardware
• The ability to support a variety of PC software packages
• Full UK driving licence

Desirable requirements

• Previous expertise in an IT support role
• Educated to degree level or equivalent in a related IT course

Person specification

The successful candidate will have an enthusiastic approach to work and learning new skills. They will hold excellent communication skills both verbally and written and will be able to communicate clearly with all employees. They will require good problem-solving skills with the ability to think problems through in a logical manner.

Benefits

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidized onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. (not available at all sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. If you are excited about the role but feel as though you don't meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw. We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team.