Work From Home - Senior Customer Service Coordinator - Collections - Remote Eligible

Senior Customer Service Coordinator - Collections

Work from home opportunity available for a Senior Customer Service Coordinator at Capital One. This role offers the convenience of working virtually at home. Candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. Locations include:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Capital One is committed to providing exceptional customer service and is looking for individuals who embody the company's values of compassion and real solutions. The Senior Customer Service Coordinator will be responsible for:

• Advocating for customers, problem solving, and owning issue resolution in alignment with compliance and regulatory requirements.
• Investigating customer concerns, helping create and implement process improvements, and reporting trending customer issues.
• Supporting other customer service advocates, guiding associates to the right path to solve customer concerns and providing in-the-moment feedback.

To be successful in this role, candidates should possess:

• High school diploma, GED, or equivalent certification.
• At least 3 years of customer service or call center experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Preferred qualifications include:

• At least 4 years of customer service or call center experience.
• At least 1 year of experience in the financial industry.
• At least 1 year of collections experience.

Work from home technology requirements include:

• A secure home office environment that is free from background noise and distractions.
• A reliable private internet connection that is not supplied via cellular data or hotspot.
• A private network that is password protected where you have ownership or line of sight to every device on the network.
• Internet service must be provided by cable or fiber internet service providers (ISP).
• Hotspots and satellite services are prohibited.
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred.

Capital One reserves the right to request proof of internet provider, speed, and service package from the associate. Requirements are subject to change as new systems and technology are delivered.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.