Work From Home - Bilingual (spanish) Senior Customer Service Coordinator - Partnership Servicing - Remote Eligible

Bilingual Senior Customer Service Coordinator

Work from home opportunity for a Bilingual Senior Customer Service Coordinator at Capital One. This role offers the convenience of working virtually at home. Candidates must live within 100 miles of one of the following zip codes: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St. Cloud, MN). You will need to report in person, when required, with at least 24 hours notice.

Capital One is committed to providing exceptional customer service and values associates who are dedicated to helping customers. This role requires a strong customer focus, empathy, and effective communication skills. You will be responsible for problem-solving, advocating for customers, and ensuring a positive customer experience.

To succeed in this role, you should:

• Demonstrate the ability to learn and be flexible
• Possess a strong attention to detail and a positive attitude
• Communicate effectively with peers, management, and customers
• Exercise good judgment and decision-making skills
• Problem solve and guide co-workers in problem solving
• Demonstrate exceptional listening and de-escalation techniques
• Be proactive and have effective time management

Basic qualifications include:

• High school diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year of experience with Google Suite or Microsoft Office
• Fluent in Spanish and English

Preferred qualifications include:

• At least 4 years of customer service or call center experience
• At least 1 year of experience in the financial industry

Work from home technology requirements include:

• A secure home office environment
• A reliable private internet connection
• A private network that is password protected
• Internet service provided by Cable or fiber ISP
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Work from home location requirements include:

• Candidates must live within 100 mile radius of specified zip codes
• Candidates must report in person, when required, with at least 24 hours notice
• Applicants who do not maintain network-compatible internet access, live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California will not be considered

Capital One offers a comprehensive benefits package designed for the whole person, including medical, dental, vision, prescriptions, flexible spending accounts, life and disability insurance, mental wellness support, 401K, stock purchase plan, flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare.

Capital One is committed to diversity and inclusion, and values unique perspectives and experiences. The company is on a journey to create a more equitable future for all.